Glossary.
Definitions for the terms we use. Each term has its own page because the precise language matters — these are the concepts the work is built around.
Automated reasoning over an operational graph to surface insights, flag anomalies, and recommend actions grounded in the full context of a business.
→02A delivery model in which engineers physically embed with a client team to learn operations and build systems from the inside.
→03The operational wisdom that lives in people's heads — foremen, dispatchers, coordinators — rather than in systems.
→04A knowledge graph that models every entity and relationship inside a business as a structured, queryable system.
→05Bay West Labs' three-pillar delivery model: managed services, forward-deployed engineering, and the Little Bear platform, where each capability strengthens the others.
→06The capability of a system to take action within a business, not just observe it.
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